Return Policy

Thank you for choosing Dreamweave by Simi, your reliable place for authentic jamdani saree and kamij. We aim to offer you the best products and excellent customer service. Please read our return and refund policy carefully to ensure a hassle-free shopping experience.

Cancellations:

Once you place an order, it can’t be canceled. Please double-check your order before you finish buying.

Returns Eligibility:

You can return an item if – You ask to return it within 7 days of receiving it. The dress still has its original tag and order number attached.

Valid Reasons for Return:

You can return the dress if- It arrives damaged, or the measurements are wrong and it doesn’t fit properly.

Refund Policy:

We don’t offer refunds on returned items, but you can:

 Get a Replacement or Exchange:

If we have an identical design in stock, then we can rectify or replace your damaged or unfitting dress. Our team will ensure that the replacement dress fits perfectly. 

Choose another Product:

If the same design is unavailable, you may choose another item of equal value instead. We want to make sure you receive something that pleases you.

How to Return:

To initiate item return, contact our customer service within 7 days of receipt. Indicate your order number together with reason for return. We will guide you through the process and provide instructions for returns.

Return Shipping:

You must pay the return shipping cost unless it’s our fault (like sending the wrong item). We recommend using shipping services that allow tracking so as to ensure safe return.